Before You Book
Suite
protocols.
Quiet standards that protect your time, your hair, and the calm of every appointment.
- 01
A Consultation Comes First
Mandatory for every new client, no exceptions.
Every new guest begins with a consultation so we can assess your hair, discuss your goals, and design the right plan for you. This is non-negotiable, regardless of referral.
- 02
Color Is Reserved For Returning Guests
Color services cannot be booked for your first appointment.
Color is an art and a commitment. We get to know your hair first, then build toward color at your next visit. Color clients also complete a brief waiver before their service.
- 03
48-Hour Cancellation Notice
Please give at least 48 hours to cancel or reschedule.
Cancellations or reschedules made inside 48 hours are charged 100% of the service price. This fee is non-refundable and cannot be applied toward future services.
- 04
No-Show Policy
Missed appointments are charged in full.
No-shows are charged 100% of the service price. This fee is non-refundable and cannot be applied to a future appointment.
- 05
Arrival & Late Policy
15-minute grace period, then late fees apply.
After 15 minutes, a $25 fee applies for every additional 15 minutes (up to 30 minutes total) if we're able to still accommodate you. More than 30 minutes late results in cancellation and a 100% service charge.
- 06
Suite Etiquette
A calm, focused space for one guest at a time.
Due to limited space, please refrain from bringing children or extra guests to your appointment.
- 07
Memberships
Available after your first appointment.
Once we've completed your initial visit, you'll have the option to join the membership program for ongoing care.
Ready when
you are.
Confirm you've read the suite protocols, then reserve your appointment.
Reserve My AppointmentQuestions first? Text (678) 237-6135